Community services

Caliber One migrates Somerville Community Services NDIS caregiver to Office365, Telstra fiber – Services

Managed service provider Caliber One has secured an Office 365 deployment with Darwin-based disability services provider Somerville Community Services.

Caliber One replaced Somerville’s on-premises server with Office 365 and legacy telephony with Telstra Calling for Office 365, which is also supported by triple-redundant fiber connectivity and Telstra’s third-party mobility solutions.

Somerville is a National Disability Insurance Scheme (NDIS) provider that supports some 65 participants and has some 200 employees.

The cloud migration was prompted by power outages caused by severe Tropical Cyclone Marcus in 2018, which downed some 430 power lines, blacking out some 26,500 properties at the time.

“We lost power in the office for a week, so I had to haul this server to our other office, and it wouldn’t turn on,” said Jannie Bacus, ICT and Admin Manager. systems in Somerville.

“I restored it to a virtual server and we were up and running, but it was really a ‘never again!’ “moment for me.”

At the time, Somerville was delivering care through a manual, paper-only process that was done face-to-face in the office and at client sites, with some staff not having access to email. .

The project was completed before the COVID-19 pandemic hit in 2020, with Somerville migrating to Caliber One’s cloud managed services, and deploying a fiber internet connection to connect its three sites.

Darren Gore, Managing Director of Caliber One, said, “Providing fiber services to businesses was fundamental. Before, everything was a standard NBN service for businesses or consumers. »

“There have been numerous outages elsewhere in the territory since we installed the Somerville network but, with Telstra, they now have redundant fiber paths.

Somerville also provided equipment for Wi-Fi, a SharePoint intranet with OneDrive, cloud backup, managed services for the helpline, and cybersecurity, which included mobile device management.

Bacus said Somerville’s digital connectivity and collaboration through Microsoft Teams and universal messaging has transformed the way the organization cares for its vulnerable customers, while improving data collection and privacy protections for meet regulatory obligations. Bacus is also confident that Somerville’s redundant and resilient IT architecture is able to “stand up to anything.”

“[The migration] changed the trajectory of this organization – the project laid the foundation for future innovation,” Bacus said.

“It’s changed people’s expectations of what they can do and their level of comfort with new systems.

“We have achieved our immediate goals in terms of major improvements such as staff communication, access and flexibility and, in the longer term, we have the scale and foundation to provide tools to staff and support the growth. None of this would have been possible without the solutions Caliber One has built for us.