The community services agency has reopened its Mountain View office on Stierlin Road to clients two years after closures forced much of its work to move outdoors and on the phone.
The soft reopening on March 15 allows clients access to the building for appointments with their case managers. The building remains closed to walk-ins. Masks will continue to be mandatory on CSA property for staff and visitors.
“The opening of the building is a huge step forward for the agency,” said Brandi Jothimani, Director of Client Programs. “Our customers have demonstrated their resilience time and time again, learning to email us documents and performing other tasks remotely. But there is no substitute for working together face-to-face to stabilize someone in a difficult situation.
In-person home visits with clients enrolled in the CSA Seniors Case Management Program have also resumed fully.
“Case managers are thrilled to be able to visit clients in their homes, and clients benefit immensely from these in-person relationships,” said Alicia Herrick, CSA’s Senior Services Program Manager.
CSA’s Seniors Nutrition Program, operating out of the Mountain View Senior Center, continues to serve ready-to-go meals. Customers can stay and eat their meals outside. Drive-in meals are available for people with reduced mobility.
The agency’s food and nutrition center switched to prepackaged groceries distributed outdoors in the parking lot throughout the pandemic for safety reasons. However, the pre-packaged system did not allow for a cornerstone of the pantry – customer choice. CSA resumed its indoor “shopping” model, in which customers select the food products they want, on Monday.
“The buying model preserves the independence and dignity of customers and reduces food waste, which reflects the core values of this agency,” said Tom Myers, Executive Director of CSA.
Now that its office has reopened, CSA is starting a list of local residents interested in paying a visit and learning more about the services offered. To be notified of upcoming visits, email Kate Lincoln at [email protected]