Community services

Program Manager – Community Services

job description

AND YOUR (non-profit) – which has been supporting people with intellectual and developmental disabilities in Los Angeles since 1993 – invites applications from experienced candidates for the meaningful and rewarding position of Program Manager – Community Services.


ETTA changes mindsets, raises awareness, improves understanding and sparks inspiration and innovation. ETTA’s vision is an inclusive and participatory community of people, with and without disabilities, who succeed and grow together.


Position Title : Deputy Director of Community Services

Live: Minimum 3 years of experience working with people with intellectual disabilities

Location: North Hollywood, California

Organization: ETTA (non-profit)

Type of employment: Full time

Pertaining to: Program Director

Start date: As soon as possible

Wage scale: Remuneration according to experience and training


Full-time ETTA employees enjoy a generous benefits package including:

  • Medical/Dental/Vision Health Insurance
  • Family leave
  • Pension plan
  • Group term life insurance / LTD
  • 80 hours annual vacation / 48 hours sick leave

Summary of work

The Program Manager is responsible for the overall management and administration of ETTA’s Community Service programs which provide services to enable adults with special needs to live fully enriched and active lives as members of the Jewish community. from Los Angeles.

Roles, responsibilities and activities

  • Responsible for understanding and communicating ETTA’s mission and all policies and procedures to all staff.
  • Comply with ETTA policies and procedures.
  • Responsible for completing and submitting all required documentation in accordance with policies and procedures and funding source requirements.
  • Maintain a regular work schedule.
  • Available for urgent on-call support and crisis intervention as needed.
  • Ability to interact professionally with regional center, IHSS and other professional organizations as required.
  • The manager is responsible for the day-to-day management and administration of the client service/case load.
  • Acquisition of potential customers; including review of referral records, client assessment and coordination with client advisor at regional center.
  • Work closely with Regional Center case managers.
  • Responsible for implementing and monitoring each client’s program and services in accordance with program design and PIP objectives.
  • Develop and maintain customer and staff records using HIPAA-compliant web-based programs.
  • Organize and participate in IPP Regional Center meetings, circles and staff meetings.
  • Responsible for interviewing, training, managing and disciplining program staff.
  • Develop and maintain staff schedule and monitor compliance.
  • Ensure that direct support staff receive regular structured support and supervision to enhance their professional development.
  • Immediately inform the direct supervisor of any special incidents.
  • Ultimately responsible for the health and safety of all persons participating in the program.
  • Ensure emergency supplies, materials, food and equipment are adequate to meet client/program needs.
  • Prepare monthly regional center billing reports, including analyzing expenses to ensure funding target.
  • Attend meetings, trainings and fairs to market the services required by the program.
  • Assist in the preparation of the Regional Center audit.
  • Notify the supervisor of more than 3 consecutive absences of the client.
  • Coordinate and facilitate communication between all involved parties/schools/jobs/families/regional center/all other programs/friends and support staff.
  • Perform all related responsibilities requested by your supervisor.
  • Establish and maintain constant contact with all clients, support staff, families and ensure face-to-face contact is established with clients

Direct Support Responsibilities:

  • Work directly with clients and staff to provide additional support/and/or leadership in times of crisis
  • Facilitate Circles of Support to create community, friendships, and a valued life for the person you are supporting.
  • Ensure Circle meetings are held consistently / minutes are taken, circulated and filed.

Qualifications and training requirements:

In order to perform these functions, candidates for the position of program manager:

  • Bachelor’s degree preferred in a related field; must have a high school diploma
  • A minimum of 3 years of experience working with people with intellectual disabilities.
  • Must have a minimum of 3 years of administrative or supervisory experience in social work, child care, and/or support staff providing direct service to individuals in a licensed agency or facility;
  • Must pass a background check via Live Scan;
  • Must meet the qualifications of a driver as established by our insurance company, proof of insurance coverage and a driver’s license;
  • Must receive clearance via DMV printout;
  • Must have reliable transportation during the working day to accommodate client and staff meetings in locations other than the office;
  • Able to pass drug screening.
  • Must be at least 21 years old;
  • Must be able to work legally in the United States;
  • Able to provide 3 verifiable non-family references including 1 previous employer.
  • Must have current CPR/First Aid certification;

Additional skills:

  • Able to complete ETTA training programs and pass associated tests to meet proficiency requirements.
  • Effective communication skills both oral and written.
  • Able to speak, read and write English fluently.
  • Able to respond effectively to the most sensitive questions.
  • Must exercise great discretion in handling confidential information;
  • Able to present themselves effectively, persuasively and professionally when discussing controversial or complex topics.
  • Strong problem solving skills.
  • Ability to use smart phone, Microsoft Office and other computer programs.
  • Be able to lift up to 10 pounds, be able to walk, bend, squat, rotate knees, back, wrists and shoulders, and grasp with both hands (in order to properly perform the techniques taught in CPR/first aid, and lifting and carrying techniques).
  • Able to see and hear with or without correction.
  • Pass routine assessments;
  • Must have the knowledge and ability to support observant Jews within their community; or be willing and able to learn how;
  • Dress conservatively and professionally in keeping with company culture.

About ETTA

ETTA is a leading service provider for people with intellectual and developmental disabilities, offering a full range of services rooted in Jewish values. You may have heard of ETTA in the media. ETTA has been providing service and support to its clients and supporting their families in the Los Angeles area since 1993. A team of dedicated professionals work one-on-one with ETTA clients, engaging, guiding and inspiring them to increase community involvement. , develop their social network, develop opportunities and reach their greatest potential and goals. Learn more about ETTA on our website: ETTA – For Special Needs in Los Angeles, Since 1993

How to register

Send your CV and cover letter to:

Hillary Kessler, Director of Programs, ETTA

[email protected]

For more information, contact:

Hillary Kesler

(818) 985-3882 ext. 243

Email: [email protected]

When applying, mention that you saw this opening listed on Disability Scoop.