Community services

Publication of the government newsletter on community services, housing and homelessness

The Productivity Commission has released the first set of data for its 2022 Report on Government Services (ROGS), with the aim of sharing data across jurisdictions to improve future service delivery.

A series of indicators were used to assess the performance of governments in delivering the 17 services, including equity, efficiency and effectiveness of services.

On Tuesday, data on community services, housing and homelessness were the first to be released, covering elder care, disability, child protection and youth justice.

NSW lags behind in aged care spending

Public recurrent expenditure for care of the elderly in 2020-21 was $23.6 billion or $5,385 per senior, with the federal government bearing most of the costs (98.5%).

A comparison of state and government spending for each older person receiving aged care services ranked the ACT ahead of other jurisdictions, spending $7,376 last year. This is followed by South Australia ($5,645), Victoria ($5,540), Northern Territory ($5,409), Western Australia ($5,411), Queensland ($5,236), Tasmania ($5,126) and New South Wales ($5,080).

According to the ROGS report, residential care services for the elderly totaling $14.3 billion accounted for the largest last year’s spending (60.7%), with $7.8 billion spent on home care and home support services making up the remainder.

The report also showed that in 2020, the number of nurses or allied health professionals as a percentage of full-time equivalent direct care staff in care homes for the elderly has decreased since 2016, when this group represented 28.5%. of the work force. In 2020, it represented 27.% of the workforce.

Re-accreditation for residential care providers

ROGS data showed three-year reaccreditation reports (the longest reaccreditation that can be granted and representative of high quality care) were provided to 75.5% of the 752 facilities reaccredited in 2020 -21. This is an increase from the same reporting period the previous year (68.4%).

However, only 20% of the planned examinations for the period 2019 to 2022 for Australian government-funded aged care services have taken place by 30 June 2021. The rate of comprehensive examinations for care and support at-home was even more disappointing, with only 1.8% of scheduled revisions completed.

Client and caregiver satisfaction for aged care services plummets

Compared to satisfaction rates reported in previous years, the national score of people satisfied with the range of formal services available has fallen (71.2% in 2018, a drop from reported satisfaction in 2015).

There was also a reported drop in the number of people satisfied with the quality of formal services received in the previous six months (84.4% in 2018 compared to 89.2% in 2015 and 88.6% in 2012).

Primary carers of people aged 65 and over also report a drop in satisfaction with the range of organized services available to help them in their caring role (36.1% in 2018, down 10 percentage points compared to 2015 and 2012 data).

Around 71.3% of primary carers reported being satisfied with the quality of services provided to them in their caring role, down from 2012 satisfaction levels of 84.7%.

Data is essential for transparency and benchmarking

According to commission chair Michael Brennan, the 27th edition of ROGS continues a tradition of meaningful self-assessment that will benefit government service providers at all levels.

“ROGS has now been around for 27 years, making it a valuable tool for looking at trends over time, as well as comparisons across jurisdictions,” Brennan said.

The services analyzed in ROGS 2022 account for approximately 72% of total Australian government, state and territory spending, or approximately $301 billion.

Governments use ROGS information to inform future government policy planning and evaluation, for budgeting (including to assess resource needs and the performance of government agencies), and to demonstrate government accountability.

Brennan noted that it’s encouraging to see governments on all sides staying committed to transparency and accountability in public reporting on these services.

“The information in this report is important to all of us, as we all rely on government services at different stages of our lives,” he said.

For the first time, data will be available this year on a range of health indicators, including costs as a barrier to accessing health services for people with mental disorders and hospital accreditation public.

The Productivity Commission also warned that actual performance information and data collection and processing may have been affected by the COVID-19 pandemic.

A note on the ROGS portal indicates that the impacts of various restrictions introduced from March 2020 have been identified in the relevant sections. Some of the relevant policy measures to affect the data include rent freezes and reduced exits from social housing (panel G) and a range of impacts on the health sector (panel E), including the temporary suspension of some elective surgeries and the creation of new MBS. elements.

“The impacts are primarily related to changes in service inputs, outputs and outcomes, but did not change the comparability of the indicators in this report,” the commission’s website noted.

“For some service areas, impacts on the 2021 report were not replicated in the 2022 report. For example, NAPLAN testing was not conducted in 2020 (data reported in Section 4 – School Education) but resumed in 2021.”

ROGS information was provided to the steering committee for the review of the State’s service offer, with additional press releases to be published by February 3, 2022.


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