Pembroke: The Renfrew County Department of Community Services is the recipient of the 2021 Local Champion Award from the Ontario Municipal Social Services Association.
The award was graciously accepted earlier today by Principal Debbie Robinson and managers from Ontario Works, Child Care and Early Years and Community Housing in a virtual ceremony.
The award is in recognition of the outstanding achievement that has been achieved through the establishment and effective delivery of the Renfrew County Social Services Integration Project within the Department of Community Services.
The transformation of human services integration began in 2018 with the development of a local vision and plan to improve the service experience for clients accessing Ontario Works, Housing and child care by adopting a “no wrong door philosophy”. This was achieved by unifying service delivery in the areas of brick and mortar, process, communications, people and technology. The ministry’s four service centers in the Town of Renfrew, Town of Arnprior, Village of Killaloe and Town of Pembroke have been renovated to consolidate Ontario Works, Housing and Child Care programs.
Local policies and processes have been modified to improve collaboration between programs and to simplify and improve the accessibility of services to clients. Investments have been made to support a healthy corporate culture through a transformative leadership approach and enhanced succession planning to retain and develop Community Services staff. By consolidating Community Services offices within the Renfrew County Administration Building, further efficiencies have been realized through the sharing of technology and equipment and created increased collaboration with other county services.
“The Human Services Integration Project will provide our community services in a very efficient and effective way to our community,” said Renfrew County Executive Debbie Robinson. “Events like this set the stage by clearly demonstrating to the province that we take their modernization initiative seriously and that we are working together to create efficient service delivery and reduce future long-term costs through at a shared counter. and the provision of shared services. This project will make a significant and positive difference not only for our own operations, but more importantly for our residents.
The Local Champion Award from the Ontario Municipal Social Services Association recognizes the great work done to advance excellence in human service integration and service system management by teams of Consolidated Municipal Service Managers and District Social Services Administration Boards across the province.
For more information please contact:
Laura LePine, Director of Community Services, County of Renfrew 613-735-7784
Paul Moreau, General Manager/Clerk, County of Renfrew 613-735-7288
Renfrew County Warden Debbie Robinson accepted the 2021 Local Champion Award from the Ontario Municipal Social Services Association on behalf of the county’s Department of Community Services during a virtual ceremony on May 2.